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Case Western Reserve University
Cleveland, Ohio, United States
13 days ago


Title: Clinical Informatics Manager (1 Year TERM Position)

Department: University Health & Counseling Service

Management Center: University General

Location: University Health and Counseling Service

Supervisor Name and Title:  Associate Director of Operations

Position Number: 9310


Working under limited supervision, the Clinical Informatics Manager will analyze and/or create user and technical requirements for clinical information systems. Design, develop, implement, and test, high quality and robust university-wide applications. This can include packaged applications customizations, custom application development as well as multi-systems integration. The manager will apply expertise across multiple areas and systems, lead projects with campus-wide impact, identify clinical practice workflow, and provide strategic planning for system and process requirements that will optimize system performance and technology utilization by clinical practitioners. 

Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focusing on our collective well-being, and helping students gain insight from their academic endeavors and real-world experiences.


  1. Provide technical support for software applications including analyzing, troubleshooting, and resolving complex problems. Design, deliver, and maintain high quality health system solutions and technologies. Interpret, modify, analyze, and design clinical systems, data, and information, including Electronic Health Record (EHR) project design, implementation, testing, and monitoring. Implement applications, tools, and processes that assist clinicians with the management of data and the provision of services. Apply sophisticated project management methods, tools, and processes as standard practice. Apply expertise across multiple departments and systems. (35%)
  2. Work with clinical staff to evaluate current EHR system functionality and develop future applications by building consensus and using efficient decision-making. Evaluate technology alternatives, determine, and resolve issues. Proactively contribute to strategic planning of application conversions. Propose viable solutions to business problems/ requests, communicate effort involved in clinical work, follow project management standards and software development life cycle. Facilitate the development of policies and procedures; coordinate integration efforts between clinical and administrative functions; support the design, implementation, and evaluation of information and communication systems; and collaborate with other university health and counseling service staff to facilitate the implementation of clinical information systems (30%).
  3. Serve as a resource to clinicians and providers by responding to issues, technical assistance, providing guidance, and performing system overviews. Provide on-call and remote support as needed. Design and implement educational and clinical services programs, support end-user training. Understand the needs of end-users. Take ownership for high quality stakeholder communications, including delivering informative, well-organized presentations and project status reviews. (10%)
  4. Manage and lead the development, implementation, and ongoing compliance programs. Demonstrate expert judgment in selecting methods and techniques for obtaining desired results. May manage programs that include formulating strategies and administering policies, processes, and resources, functions with a high degree of autonomy. Projects are diverse in nature and have significant impact to the organization. Help others in clarifying complex problems; adapt or modify established approaches. Work cross-functionally to solve problems and implement changes. Identify and select appropriate tools, data, and analysis techniques to diagnose problems and develop solutions. Seek opportunities for joint solutions of related problems with other areas. Test and debug applications in conjunction with business analyst and users, and develop programs for automatic correction of erroneous data. (10%).
  5. Monitor and report quality data as related to the EHR system and clinical software applications. Analyst data, processes, and system interactions; identify alternatives for establishing systems and data interfaces and converting legacy systems to new technology. Analyst data requirements, identify data sources; diagram data flow and data relationships; create logical design of applications databases from management data requirements; develop database specifications; define file/ table structures; analyze systems interface requirements, create the integration and migration programs. (10%)


Perform other duties as assigned. (5%)


Department: Daily contact with departmental providers, faculty and staff to coordinate workflow and ensure smooth operations.

University: Frequent contact with UTech to support operations of the department.

External: Frequent contact with parents and community supports to exchange information. Frequent contact with vendors to order supplies, repair equipment.  

Students: Daily contact with students, faculty, and staff while providing services to them at University Health & Counseling Service.


Directly supervise a Business Analyst 1. Define and assign individual tasks, maintains schedules and standards, conduct performance reviews, and administer disciplinary action.


Standard Health and Counseling offices in a university campus setting; includes contact with patients presenting for care and multiple campus locations. This position will rotate between the locations based on departmental needs. The employee may be required to adjust their assignments, as needed, depending on departmental, divisional and university needs. The employee is expected to provide services on-site and in-person, with the understanding that there may be aspects of their role and responsibilities that could shift to virtual and/or via hybrid modalities, depending on university requirement, departmental need, public health guidance, and/or at the discretion of the executive director of Heath and Counseling offices or their designee.  


In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.  


Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.  



Education and Experience: Associate’s degree in computer science, information technology, or related field and at least 7 years of experience; or Bachelor’s degree in computer science, information technology, or related field and at least 5 to 7 years of progressive experience; or Master’s degree in Health Sciences Professional field, Clinical Informatics, computer science, information technology or related field and at least 3 years progressively responsible management/leadership experience is required. Experience in clinical information systems evaluation, development, and implementation preferred. 


  1. Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background, and ability.
  2. Detail oriented and capable of exploring innovative solutions to solve complex problems and address issues using a combination of delivered and custom-developed tools.
  3. Experienced in clinical systems implementations and support including system configuration, custom development, maintenance, and software upgrades.
  4. Ability to compile, code and categorize, or verify information/data.
  5. Strong organizational and interpersonal skills.
  6. Experience in the principles and practices of computer science and information systems; data privacy practices; network, personal computer, communications, and database systems; statistics; data analysis and presentation methods and techniques.
  7. Principles and methods of systems analysis, including business process and entity relationship analysis tools and methods.
  8. Applicable business area and related regulations, policies, and procedures.
  9. Systems design principles, methodologies, and tools, including those applicable to web-based environments.
  10. Basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis.
  11. General functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.
  12. Principles and practices of sound business communications.
  13. Standard PC software packages, including word processing, spreadsheet, database and flowcharting.
  14. Project management methods, tools and techniques.
  15. Demonstrate thorough understanding of the software development life cycle and utilize the ability to lead efforts in implementing life cycle practices.
  16. Considered a resource for others.
  17. Ability to determine appropriate course of action in more complex situations.
  18. Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
  19. Ability to maintain confidentiality of all medical, financial, and legal information
  20. Ability to communicate effectively, with excellent verbal and written communication skills
  21. Ability to work well with clinical staff team members and to adjust quickly and cooperatively to changing clinical needs.
  22. Exceptional customer service skills and focus.
  23. Ability to work in a culturally diverse environment. Ability to maintain a work environment that is marked by inclusiveness and respect for others.
  24. Ability to effectively interact with colleagues, supervisors and customers face to face.
  25. Ability to meet consistent attendance.

Job Information

  • Job ID: 59207335
  • Location:
    Cleveland, Ohio, United States
  • Position Title: Clinical Informatics Manager (TERM)
  • Company Name: Case Western Reserve University
  • Work Setting: Other
  • Job Function: Information Technology
  • Job Type: Full-Time
  • Job Duration: 1-2 Years
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 2-3 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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